Accepting our offer for guest accommodation at the Norlands means that you have entered into an agreement with us. Please read our terms and conditions below:
Booking can be done online, via email or over the phone. If you book your stay DIRECTLY, we don’t have to pay HUGE commissions to the online travel agents such as Booking.com and we can pass those savings on to you, with discounts for all guests.
DEPOSIT: Bookings are not guaranteed until the first night’s stay has been pre-authorised by The Norlands utilising the card used to make the booking.
The balance is due on the day of your arrival and can be paid by debit/credit card or in cash. We do not accept cheques.
In the unusual situation where we need to cancel a booking, we contact guests as soon as possible giving you as much notice as we can. Payments already received will be fully refunded.
The number of persons staying must not exceed the stated number booked and children must be included in the stated number of persons booked.
Please take care with our accommodation, we take great pride in providing excellent facilities and high levels of cleanliness. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur.
Upon booking with us you authorise us to charge you any costs we incur if you cause damage in our hotel including costs for specialist cleaning, repair and renewal, the cost of the room for any time period it is unusable and any other inconvenience caused. A nominal charge of £50 will be levied for replacement room keys should the need arise.We reserve the right to terminate your booking without refund and reserve the right to require you to leave the hotel immediately.
We will strive to recycle at the Norlands and reduce waste wherever possible.
We are 100% NON SMOKING (including e-cigarettes). Anyone found smoking/vaping on the premises will be asked to leave and charged £50.00 for the extra cleaning of the room. The smoke detectors/panels are very sensitive and can be set of by vaping meaning you disturb everyone else.
Stag and Hen Dos: We regret that we do NOT take stag or hen parties.
During Covid our policy at check in has changed to allow extra time for additional measures to keep us all safe. Your accommodation is now available to you from 3:00pm.
Please vacate your room by 10:00am on the day of departure.
Pets are NOT permitted.
Families arriving with children under 3 will NOT be checked in