Once a reservation is confirmed, a legally binding contract exists between the accommodation provider the Norlands Hotel and the person named on the booking form. A booking may be cancelled up to 1 week prior to the check in date.
Any cancellations made after this time will be liable for the full balance of the booking. Any guests failing to arrive will be liable for the total cost of their booking. Cancellation insurance is available, and it is recommended that guests cover themselves to avoid losses due to any unforeseen circumstances. PLEASE BE ADVISED THAT TO HAVE INSURANCE IN PLACE WHEN MAKING ANY TRAVEL BOOKINGS AT HOME OR ABROAD!
If your booking is cancelled after this free period, the full balance becomes payable. The balance will be refunded less a £5 administration fee if we are able to re-let the room for the period of the cancellation.
For booking with an arrival date of less than 7 days from the booking, the amount payable for the stay becomes due immediately and will be taken 24 hours of the booking being made.
Payment for the booking will be taken in full at the end of the free cancellation period using the card provided. If the amount dues cannot be taken you will remain liable for the amount due.
We will strive to recycle at the Norlands and reduce waste wherever possible.
We are 100% NON SMOKING (including e-cigarettes). Anyone found smoking/vaping on the premises will be asked to leave and charged £50.00 for the extra cleaning of the room. The smoke detectors/panels are very sensitive and can be set of by vaping meaning you disturb everyone else.
Stag and Hen Dos: We regret that we do NOT take stag or hen parties.
During Covid our policy at check in has changed to allow extra time for additional measures to keep us all safe. Your accommodation is now available to you from 3:00pm.
Please vacate your room by 10:00am on the day of departure.
Pets are NOT permitted.
Families arriving with children under 5 will NOT be checked in